Reference

Terms & Conditions at cipung 138

When you open an account with us, you're joining a platform built for Indonesia players.

Account security & verificationPayment & withdrawal rulesFair play & dispute resolution
Explore the Lobby Read FAQ
cipung 138 Terms & Conditions at cipung 138
GET HELP ANYTIME

How to Reach Us About Terms Questions

Live Chat Open the chat icon in the lobby during your session. Our support team in Surabaya responds within seconds to account and terms clarifications.
Email Support Send questions to our compliance team at [email protected]. We reply within 4 hours on weekdays with full explanations of policy details.
In-App Help Tap the menu icon, then Account Settings, then Terms & Policies. You'll see our full policy text and can flag sections you want to discuss with support.
HOW WE PROTECT YOU

Data, Security & Your Account Rights

Account Verification

When you withdraw for the first time, we verify your identity via email or SMS. This protects your account and ensures funds go to the right person.

Payment Data Encryption

All DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end. We don't store full payment details; your bank handles authentication.

Session Cookies & Tracking

We use session cookies to keep you logged in and to detect suspicious login patterns. These expire when you close your browser or log out manually.

Data Retention

We keep account records, transaction logs and support tickets for 5 years for compliance. You can request deletion of non-essential personal data anytime.

Account Closure & Right to Delete

You can close your account at any time via Account Settings or by emailing [email protected]. We process closures within 24 hours and archive your data.

Policy Changes & Notification

If we update these terms, we notify you by email and in-app notice at least 14 days in advance. Continued use means you accept the new version.

Terms & Conditions FAQ

No. Our terms prohibit multiple accounts per person. If we detect duplicates, both accounts will be suspended. Each player gets one account; use one email address to register and withdraw under your own name.

Our verification step is required before your first withdrawal. You'll receive an email or SMS with a code to confirm. This takes about 2 minutes and protects your account from fraud. Without it, we cannot process your payout request.

We don't store your full payment details. DANA, OVO, GoPay and QRIS handles the authentication. We only keep a reference ID and transaction record. This keeps your banking data secure and meets our compliance obligations.

Yes. Contact [email protected] with your transaction ID and describe the issue. Our team investigates within 48 hours. If you deposited via DANA, OVO, GoPay or QRIS and the funds didn't arrive in your wallet, we reverse the transaction and return it to your bank.

If you breach our terms—such as using multiple accounts, cheating, or funding your account with someone else's money—we may suspend your account immediately. You cannot log in or withdraw. We email you the reason. Suspensions can be permanent depending on the violation.

We retain transaction records and account history for 5 years for compliance and dispute resolution. Personal information like your name and email are archived separately. You can request deletion of non-essential data by emailing [email protected].

Access depends on local law. If your jurisdiction changes its regulations, we may restrict your account. You'll receive notice by email. Your remaining wallet balance will be available for withdrawal within 30 days, then the account closes automatically.

Related Pages

cipung 138 Indonesia About Us Register FAQ cipung 138 Casino