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How We Keep Your Account Information Safe

Your privacy is the foundation of how we run cipung 138. We collect only what we need to verify your account, process your DANA, OVO, GoPay and QRIS…

Encrypted account storageNo third-party data salesLocal law compliance
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cipung 138 How We Keep Your Account Information Safe
REACH US ANYTIME

How to Contact Us About Your Privacy

We're here to answer questions about how we handle your data and to help you exercise your privacy rights.

Live Chat Support Open a chat with our support team through your account dashboard. Available during extended hours for quick questions about your privacy settings or data access.
Email Privacy Requests Send formal requests to [email protected] with the subject line 'Privacy Request'. Include your account email and the specific action you need — access, correction or deletion.
Account Settings Form Log into cipung 138, navigate to Settings > Privacy & Data, and submit your request through the built-in form. You'll receive a confirmation email and status updates as we process it.
DATA SECURITY MEASURES

How We Protect Your Information Every Day

We use industry-standard encryption to protect your personal data and payment details whenever they travel to or sit in our systems.

End-to-End Encryption

All data sent between your device and our servers is encrypted using TLS 1.2 or higher. Payment information never passes through unprotected channels.

Secure Payment Processing

DANA, OVO, GoPay and QRIS transactions are processed through certified payment gateways with tokenization. We do not store full card numbers or sensitive banking credentials.

Session & Logout Protocols

Your account session expires after 30 minutes of inactivity on web; mobile sessions reset when you close the app. Logging out clears local cache immediately.

Data Retention Timeline

We keep your account data for the duration of your membership plus 7 years for regulatory compliance. After account deletion, personal identifiers are removed within 30 days.

Access & Correction Rights

You can view, update or correct your profile information at any time through Settings > Account Details. Changes take effect immediately and are logged for audit purposes.

Breach Notification

If we detect unauthorized access to your account or data breach, we contact you by email within 72 hours with details and recommended security steps.

Frequently Asked Questions About Your Data

Read answers to the privacy questions we hear most often from players. If you don't find what you're looking for here, reach out to support — we're happy to walk through any part of how we use or protect your information.

No. We share only the minimum data required with payment processors (for DANA, OVO, GoPay and QRIS verification) and legal authorities where local law requires. We do not sell player data to advertisers, affiliates or other companies. Game providers in our lobby see only your account ID and gameplay activity, never your payment or identification details.

Yes. Submit a data access request through your account settings or email [email protected] with 'Data Access Request' in the subject line. We compile your personal info, transaction history, support conversations and account activity into a readable file and send it to you within 10 business days, usually sooner.

When you delete your account, we remove your personal identifiers and gameplay history within 30 days. Transaction records linked to your account stay in our system for 7 years to meet regulatory requirements, but they're de-identified and separated from your profile so they cannot be traced back to you.

We use essential cookies to keep you logged in and remember your language and game preferences. We also use analytics cookies to understand which games are popular in Surabaya and Bandung, how players navigate the lobby, and where we can make the platform faster. You can disable non-essential cookies in your browser; essential cookies cannot be turned off or the account will not function.

Contact our privacy team at [email protected] or use the privacy dispute form in your Settings menu. We investigate concerns within 14 days and explain our findings. Where local law permits, you also have the right to lodge a complaint with the data protection authority in your region.

We send you account updates, withdrawal confirmations and security alerts by default. We also send occasional promotions and game announcements based on your account activity — for example, new slot rooms if you play slots frequently. You can opt out of promotional emails in your Settings > Communications without affecting your account.

We do not store full card numbers, bank account details or sensitive credentials. When you deposit via DANA, OVO, GoPay or QRIS, those systems handle the authentication; we receive only a confirmation token. For withdrawals, we verify your payment method on file and process the transfer through encrypted channels. Your payment method can be updated or removed from your account at any time.

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